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OK

Its just the best.
I traveled from Luton and from Getwick and nothing can compare with Heathrow T5 its just the best.
Easy to get their, fast check in and security, never long queues, large duty free, and you just name it.

Super

I love Heathrow Airport and would consider the Airport to be brilliant; I have had no problems with the staff at Heathrow Airport. I will one day hopefully work with Heathrow Airport; I would like to become an Air steward for Virgin Atlantic. This is the closest Airport to me and I Love it! I give them 1000/100 PERCENT!

3 stars only because of all the places one can get to from LHR. And it isn’t about a 3rd runway; it’s about customer service. Never enough chairs in T3 or T5 for the number of people, either in the main waiting area or in the gates. T1 is actually OK now that it is used for Star Alliance. For now anyway. Always queues at food shops and not enough seating. Who wants to balance food and drink on your lap in all the hustle an bustle. In T3 it’s all about duty-free shopping. In T5 it’s absolutely great landside but airside is just like T3: crowded with the same old same old. At best it needs to have UK flights that are feeders only and not point-to-point. And Gatwick is every bit as easy to get to as LHR.

I hate the airports when they put us on bus to change terminals. Unfortunately, Heathrow is one of them. When I was on the bus, the bus driver purposely drove over Indian workers who were working on the ground and the Indian workers wanted to stop the bus to argue with the bus driver but the driver did not stop.

As air crew I travelled to and seen loads of airports worldwide and I m sorry to say LHR is not anywhere near the best. Too big, too confusing and probably the worst place in terms of connecting flights if you don’t like to walk for miles. That is unless you are flying Star Alliance as all its airline member are at Terminal 1.

Compared to other European international airports, such as Frankfurt or Amsterdam’s Schippol, Heathrow is poor. In its defense, it has improved with the opening of Terminal 5, as now there is less traffic going through Terminals 1 and 3, so times spent standing in check-in and security lines has decreased. However, it’s still not great, with the emphasis being on shopping, not flying. If you are using Heathrow as a lay-over to catch a connecting flight, try to book all your flights with Star Alliance partners, as almost all these Airlines are based at the same terminal (Terminal 1). If you do have to change terminals, try and book flights that leave you a four hour lay-over. Changing terminals can be done in less than four hours (obviously), but by the time you factor in security checks, finding your gate, getting something to eat, etc. four hours would be my recommended stress free time window. If you are getting a domestic flight, prepare yourself for the wait in gate, wait in gate, wait in gate and then mad sprint for boarding when they announce your gate five minutes before boarding. Oh, and domestic flights through Heathrow are very rarely on time.

If there is one airport in Europe to avoid that’s LHR. Disgusting!

This was the second time I was in Heathrow Airport. The last time was the 1st of August. Under no fault, my flight to Prague was cancelled on Czech Airlines due to technical difficulties from JFK. I have to say JFK is bigger and more efficient. I was dumped off by Virgin Atlantic in Terminal 1 to get a connecting flight in terminal 2 to Czech airlines there. This airport is the most disorganized hot mess I’ve ever seen. My friends from the UK say the same thing. I had to pass through immigration just to go for a ciggie, and you can’t hear anybody from the construction and all the banging going on. Plus everything is being rerouted in that place, immigration was the only helpful people. But to find anything is impossible, And it’s the shortest European flight from JFK. I tell you this place is A HOT MESS! This London Heathrow Airport it’s a migraine so try to avoid it.

I will avoid LHR when flying into Europe at all costs and I still have to traverse it 6 – 10 times a year. It is by far the worst airport anywhere. Iris – the system that is supposed to get you through immigration fast, has only worked 50% of the time over the last year, for me. The security personnel have taken to the reduced carry on baggage rules, like the Taliban on a Jihad. Its nickname is Thiefrow and it is well deserved. US immigration and security are like shining stars compared with their English counterparts. The recent debacle at the newly opened Terminal 5 is exactly what to expect of LHR, that and a ¼ mile walk (no exaggeration) from the plane to the nearest trolley, which makes life interesting for a mother with two infants and no assistance available from the ground staff. This is from a Brit living in the US and travelling globally, 250k to 300k a year.

Like any major international airport, LHR has its fair share of problems. There is, however, a free high speed train link between the central area (T1,2 & 3) and T4, so transfers between terminals are now a bit more tolerable. I have used the airport many, many times and can honestly say I have never had a problem. Yes it is overcrowded and yes you can wait a while to get through security, but considering that it has the largest number of international passengers of any airport in the world, I think it does pretty well. Many US travellers moan about it, but LHR is a much more pleasant experience than the likes of JFK. At least if your flight is late, there are pleasant shops to wander around. Also, there can be queues to get on the runway, but none like the ones I have been in on every visit to JFK (over an hour’s wait on my last visit – the crew actually had to shut 3 engines down to save fuel while we waited). UK immigration is by no means perfect, but at least while you are waiting you can use your phone or ipod!

My mother, at age of 75 and traveling alone, was not assisted on arrival as planned. She wandered off into the crowd, got lost, and was found hours later by a porter, sitting on a baggage trolley (mother, not porter). She missed her Canada connection and a porter saw to it that she got shipped off to a hotel until another flight could be arranged. At that point, all she wanted to do was come home ….

Terrible airport. Security checkpoints have far too few X-ray machines and metal detectors. For example terminal 4 has only 3 sets of X-ray/Metal Detectors. As a result the queues for the security checks into each terminal are extremely long. There is no coordination between the the security staff and airline to expedite travelers late to their flights through security. The terminals are not linked underground by a automatic tram system, instead a buses are provided which most crawl around the airport. The terminals are mazes that take forever to traverse. Gates are nowhere near the entrance to the terminals. Instead you most go up an escalator then down another to get to a gate. If you must make a connecting flight make sure you have at least 3 hours between flights. For such a well known international airport it is quite pathetic.

Connecting through Heathrow, especially if it involves a Terminal change (e.g. T1 to T4) is particularly painful at the moment due to the extra security restrictions. The queues at the Transfer Centre in T1 are abominable unless you have a Business Class ticket and you can use the ‘Fast lane’ (note that you have to join the main queue and then before the first turn in the zig-zag you go straight ahead – normally there are attendants to check that you have a valid ticket there).

A nice airport ot ogle at your favourites. The security check is a concern nowadays. Then, it’s gonna be like this in the future. Very up-to-date, professional, and class airport. Crowded to the core, but you enjoy them to the core, until you lose your baggage. Meet lots of sarcastic Britishers on the way. But the Airport is a class, that’s eons ahead of many other international airports.

Heathrow is for all extents and purposes an air city, a maze of automatic walkways, tunnels and terminal buildings. Despite the size issues the staff are cheerful and the service relatively swift and efficient. Check-in is fast considering the number of passengers it accomodates daily. The airport buildings are standard large city fare, windowless and somewhat disorientating. The international departures lounge features an impressive multi-storey shopping complex and several decent restaurants and cafes. For anyone trying to make it from London to Heathrow in a hurry, Heathrow has it’s own tube station on the Piccadilly Line. Very handy at peak traffic times when the roads are heavily congested.

I spotted a poster for www. iris.gov.uk when I was at Heathrow Terminal 1 recently. It’s a new fast service for going through immigration. It is quite big brother though – they scan your eye to validate who you are! Perhaps one day, all airports will be like this. If you want to join the scheme, you need to apply online first.